Terms & Conditions
Your commitment to us
When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between R. Keene & Sons and yourself.
No contract exists between you and R. Keene & Sons for the sale of any tickets until we have received and accepted your order and received payment in full. Once cleared funds are received, there is a binding contract between us.
The description and price of tickets you order will be shown on R. Keene & Sons website at the time you place your order. Prices are in UK Sterling and inclusive of any applicable taxes with there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets.
Prices displayed on the site are subject to change without notice. We accept most major credit and debit cards in partnership with our payment gateway.
To ensure that your online shopping experience is secure, your credit / debit card details will be encrypted on a secure server to minimise the possibility of someone being able to read them as they are sent over the internet.
Limitation of Liability
R. Keene & Sons total liability for in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.
The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977.
R. Keene & Sons will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation Internet and Communication outages, fire, flood, war or act of God.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
Refunds & Cancellations
Unfortunately we cannot issue any refunds for cancellations.
We operate a strict no refunds policy regardless of cancellation reason, however, due to the current climate we have reviewed our policy as follows:
Although we are confident that we can safely open our doors every day, we appreciate that there are aspects of this event that are out of our control.
Should attending the event be hindered by the following:
1) Our cancellation due to inclement weather
2) Changes in government guidance/restrictions
3) Your cancellation due to having to “self-isolate”
In these instances, guests will have the option to transfer their booking to another day or receive a voucher code of equal value for use at a future event (excludes Barn on the Farm, Fun Fair and Outdoor Cinema).
Once purchased, online tickets may not be used in conjunction with any other offer. No ticket may be resold. We reserve the right to refuse entry to late arrivals.
Any discounts or offers online are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.
Please bring along your booking reference number and/or email print out.
Prices are correct at time of going to press and are subject to change without notification.