FAQs / Help
Once you have booked, you will be emailed an order confirmation that includes a unique booking reference number and barcode. To gain access to the attraction, please either print off your ticket or have it ready on your smartphone.
No, we regret we are unable to issue refunds, as stated in our booking terms and conditions.
No, we accept tickets on a smartphone, as well as printed tickets.
Yes, free car parking is available. All cars are parked at owners risk, we will not take responsibilty for any loss or damage to vehicles.
Pre-booking online is strongly advisable to avoid disappointment as we can't guarantee availability on the day.